Services and Process: Guide to Working with Lucky Moving

Lucky Moving is a transportation company established in 1985. They pride themselves on managing every aspect of relocation internally, from staff recruitment to utilizing their own fleet of vehicles and warehouses.

Their primary offering is “Door-To-Door” service, encompassing packing, loading/unloading, handling customs documentation, and ensuring delivery.

The company receives mixed reviews, with frequent complaints regarding unprofessionalism, careless handling, extended relocation durations, and damage to belongings, including valuable items.

Furthermore, communication and comprehension problems often arise between staff and clients due to language barriers. Additionally, the limited payment options, confined to cash and checks, inconvenience those who are accustomed to digital transactions.

Despite Lucky Movers providing comprehensive relocation solutions and receiving mostly positive reviews, the company needs to implement enhancements to ensure customer satisfaction and trust.

Reviews

3.3 /5

(4) Verified Reviews

Showing 1-4 of 4 reviews

Marco R.

Mar 25, 2024

3 /5

Our experience with Lucky Moving was satisfactory, although there is room for improvement. The movers appeared to lack a clearly defined plan, resulting in a longer-than-anticipated duration for the relocation of our simple 2-bedroom apartment. While the staff handled our belongings carefully, we did encounter some minor damage to our furniture. Additionally, I found myself assisting them towards the end of...

the move, which differed from our previous experiences with other moving companies.
open full review
- Move size: 2 bedroom
- Service cost: $2200
Sylvia E.

Mar 10, 2024

3 /5

The move was completed without major issues, although there were a few small inconveniences. The limited payment options restricted to cash and checks proved inconvenient in today's digital age.
- Move size: Studio
- Service cost: $800
Vince L.

Feb 12, 2024

4 /5

Our experience with Lucky Moving was excellent. The staff members were very punctual, efficient, and courteous throughout our entire move. Even despite the issue with our couch, they worked tirelessly until we found a solution. We highly recommend their services and will gladly use them again in the future.
- Move size: Studio
- Service cost: $960
Ned H.

Jan 29, 2024

3 /5

Overall, Lucky Moving provided efficient service for our move. One plus was their prompt response to our inquiries. However, a minor downside was the lack of clarity in the initial cost estimate.
- Move size: 2 bedroom
- Service cost: $2100